Support

Contact

• Email: support@dailivity.com
• Response time: We typically reply within 1–2 business days.

Subscriptions & Billing

On iOS, monthly and yearly subscriptions may be available for premium features. The Android app is currently free and does not require a subscription. The steps below apply to App Store subscriptions.

1. Open Settings on your iPhone
2. Tap your Apple ID
3. Select Subscriptions
4. Choose Dailivity
5. Tap Cancel Subscription

• Payment is charged to your Apple ID
• Subscriptions auto-renew unless canceled 24 hours before the period ends
• Deleting the app does not cancel your subscription
• Refunds are handled by Apple

All subscription details and prices are clearly shown before purchase.

Restore Purchases (iOS)

Use the Restore Purchases button in the app to recover your subscription. You must be signed in with the same Apple ID used for the original purchase.

If you recently purchased, it may take a few minutes for Apple to update your subscription status.

iCloud Sync & Backup (iOS)

Your data is stored locally on your device. iCloud sync is optional and uses your personal iCloud account. We never access your data.

• Confirm iCloud Drive is enabled for Dailivity
• Check you are signed in to iCloud on the device
• Ensure you have available iCloud storage
• Toggle sync off and on if data is not updating

Firebase Cloud Backup (Android)

Android records are stored on your device and backed up automatically to Google Firebase using an anonymous installation identifier. No email address or password is required. Check your internet connection and Settings › Data Sync for the backup status. Reinstalling the app or moving to a new device creates a new identifier; the previous backup is not restored automatically.

Notifications Not Working

• Check notification permissions for Dailivity in your iPhone or Android settings
• Make sure Focus or Silent mode is not blocking alerts
• Check battery-saving settings if reminders are delayed; on Android, allow Dailivity to run in the background

Export & Data Management

• Export reports as PDF or CSV; Android also supports JSON export
• On iOS, manage iCloud data in your device settings

Data Deletion

You can delete individual records from within the app. On Android, use Settings › Manage My Data › Delete all my data to remove your records from the device and Firebase backup while connected to the internet. Uninstalling the app does not delete the cloud backup. On iOS, manage iCloud data from your device’s iCloud settings.

Privacy

• No account required
• No tracking in the app
• No analytics in the app — health data is stored on your device, with optional iCloud sync on iOS and automatic Firebase backup on Android
• The website uses anonymous measurement cookies only, and only with your consent
• Privacy Policy: https://dailivity.com/en/privacy

Medical Disclaimer

Dailivity does not provide medical advice. Always consult a qualified healthcare professional.